FAQs

My order hasn't been shipped yet:

If you haven't received your tracking number after 24hrs please contact us at support@chillclothing.co.uk

My tracking number is not working:

If your tracking number is not working, please note that tracking information may take a few days to update. In some cases it might not update until the barcode is scanned by your local shipping carrier, we recommend waiting for a little while and checking back later for updated tracking details.

Can I change my shipping information?

If your order hasn't been shipped yet we can update your information. Please email us at support@chillclothing.co.uk with your order number and the new address you would like to send your product. Please remember that it's the customers' responsibility to provide accurate shipping information, and we are not responsible for any lost or undelivered packages due to incorrect shipping information.

What's the returns and refunds policy?

Available on this link: https://chillclothing.co.uk/policies/refund-policy

Anymore questions?

 email:  support@chillclothing.co.uk